Guide · Buffet labels
The menu changed after the buffet labels were printed
Written by a hotel banquet operations manager ·
Take the old labels off the line, update the dish, have a manager re-confirm the allergens, and reprint; in Hotelwright the printed labels are marked Stale and kept, an edit to a confirmed dish clears the allergen confirmation, and the Contains line prints again only after it is re-confirmed.
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Why a stale label is worse than none
A label that names a dish no longer being served, or leaves off an allergen the new dish carries, tells a guest something false at the moment they decide what to eat. Menu changes on the day are normal: a sub, a dropped course, a guest-count swap. The risk is the old card staying on the line.
The steps
These steps are practice advice from the banquet floor; the next section says what Hotelwright does.
| Step | Who | What |
|---|---|---|
| 1 | Captain | Take the old labels off the line the moment the change is known. |
| 2 | Banquet office | Update the dish (new name, code or allergen) in the event's menu. |
| 3 | Manager | Re-confirm the event's allergens with the kitchen. |
| 4 | Banquet office | Reprint the labels. |
| 5 | Captain | Put the new labels out and keep the old ones for the record. |
What Hotelwright does
- Marks the printout Stale. When a dish changes, the labels and station cards already printed for that event (including a day or week print that holds it) are marked Stale (in Spanish, Desactualizadas) and kept with their time, not overwritten. The Print screen lists them under Need reprint.
- Un-confirms allergens. Any edit to a dish's words, its Contains list or its "Not in this dish" marks after confirmation clears the confirmation. The History records the change and the reason. A new word like cream or bread in the dish shows as a hint; each hint must be ticked or marked "Not in this dish" before a manager can confirm again. Hints are prompts, not checks; the hotel is responsible for what it confirms.
- Holds the Contains line. Until the event is re-confirmed, a reprinted label says "Allergens not confirmed" instead of a Contains line, and a week print leaves the event out and lists it.
- Notices a menu changed on paper. If a new event order changes the menu, the labels screen shows "Menu changed on paper", what will be added and removed, and a "Re-read lines" button.
A line-up note for captains
"If the menu changes, the old cards come down first." Put that sentence on the pre-shift sheet and the labels never lag the kitchen.
FAQ
What banquet managers ask.
What do I do if the menu changes after I print the labels?
Pull the old labels, correct the dish, have a manager re-confirm the allergens and reprint.
Does Hotelwright delete the old labels?
No. It marks them Stale and keeps them with their print time.
Why did my labels lose their Contains line?
Because a dish changed after confirmation, which clears the confirmation. Re-confirm the event's allergens and print again.
Do I have to re-confirm for a small change like a dish name?
Yes, if the words of the dish changed. New words can raise new hints, and the confirmation is cleared so a person looks again.
Where can I see what changed?
In the History, which records each change to a dish and the confirmation, with who and when.